Privacy Policy

Last updated: 14 October 2026

1. Introduction

Klens (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at www.klensvision.com, contact us, request a product demonstration or otherwise interact with us.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

2. Who We Are

Klens is a medical technology company developing innovative solutions to support surgical vision and improve the surgical experience.

For the purposes of applicable data protection legislation, the organisation responsible for your personal information is:

Organisation: Klens
Website: https://www.klensvision.com/
Email: info@klensvision.com
Registered address: Qublah Area, Kuwait City

For any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information:

Information you provide directly

Your name and contact details, including email address and telephone number.
Your professional role, organisation and business details.
Information submitted through contact forms, demonstration requests or other website enquiries.
Any additional information you choose to provide when communicating with us.

Technical information

Your IP address and approximate location.
Browser type, device information and operating system.
Pages visited, interactions with the website and general usage information.
Information collected through cookies and similar technologies, where applicable.

Business and professional information

If you interact with us in a professional capacity, we may collect information relating to your organisation, professional interests and communications with Klens.

We do not intend to collect patient health information through this website. Please do not submit patient-identifiable information, medical records or other sensitive personal information through website forms or general email correspondence.

4. How We Use Your Information

We may use your personal information for the following purposes:

To respond to enquiries and requests for information.
To arrange product demonstrations and discuss our technology.
To communicate with healthcare professionals, organisations and potential business partners.
To manage business relationships and follow up on relevant enquiries.
To operate, maintain and improve our website.
To understand how visitors use our website and evaluate its performance.
To send relevant company updates or marketing communications where permitted by law.
To protect our website, prevent misuse and maintain security.
To comply with applicable legal and regulatory obligations.

We will only process personal information where we have an appropriate lawful basis to do so.

5. Legal Basis for Processing

Depending on the circumstances, we may process personal information on one or more of the following legal bases:

Legitimate interests: To respond to business enquiries, manage professional relationships, maintain website security and improve our services, where these interests are not overridden by your rights.
Consent: Where you have given consent for a specific purpose, such as certain marketing communications or non-essential cookies.
Contractual necessity: Where processing is necessary to take steps at your request before entering into a contract or to fulfil a contractual obligation.
Legal obligation: Where processing is necessary to comply with applicable laws or regulatory requirements.

You may withdraw consent at any time where we rely on consent as the lawful basis for processing.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.

These technologies may include:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Used to understand website traffic and visitor interactions.
Functional cookies: Used to remember preferences and improve website usability.
Marketing cookies: Used to support relevant advertising or measure marketing activity, where applicable.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage your preferences through the website's cookie settings, where available, or through your browser settings.

Further information about the cookies used on this website may be provided in a separate Cookie Policy.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

Website hosting and maintenance providers.
Analytics and website performance service providers.
Email, communication and customer relationship management platforms.
Professional advisers, including legal and regulatory advisers.
Regulators, public authorities or law enforcement agencies where required by law.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that it is handled securely and in accordance with applicable data protection requirements.

8. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation and that suitable safeguards are in place where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including any applicable legal, regulatory or reporting requirements.

The retention period will depend on the nature of the information, the purpose for which it is processed and our ongoing business or legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it securely or anonymise it.

10. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.

Although we take reasonable steps to safeguard information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request that inaccurate or incomplete information be corrected.
Erasure: Request that your personal information be deleted in certain circumstances.
Restriction: Request that we restrict the processing of your information in certain circumstances.
Data portability: Request a copy of certain information in a structured, commonly used and machine-readable format.
Object: Object to certain types of processing, including processing based on legitimate interests or direct marketing.
Withdraw consent: Withdraw consent where we rely on it to process your personal information.

To exercise any applicable rights, please contact us using the details provided in Section 2.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully. Further information is available at www.ico.org.uk.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently of Klens and may have their own privacy policies and data protection practices.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website and services are intended primarily for healthcare professionals, organisations and business users. We do not knowingly collect personal information directly from children through this website.

If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps to address the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, data processing practices or legal requirements.

Any updates will be published on this page, together with a revised “Last updated” date where appropriate.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us:

Klens
Website: https://www.klensvision.com/
Email: info@klensvision.com
Address: Qublah Area, Kuwait City